What our patients have to say about us…………….
Comments from the Yelp reviews:
“Great service every time.” (12/9/11)
“First time here. Never experienced this nice and smooth operation. Excellent!’ (12/8/11)
‘Entire staff was great. Was treated immediately.” (12/3/11)
“Everyone is terrific and the facility is clean and nicely decorated. Thank you.” (11/27/11)
“Everything was better than what I expected. Thank you.” (11/25/11)
“Excellent; I’ll come back again.” (11/23/11)
"Always pleasant to come to this clinic. Thank you! (11/21/11)
“This place is really fantastic.” (11/10/11)
“Everything was wonderful.” (11/9/11)
“It was great. Thank you.! (10/14/11)
“They are better than my regular Dr. Office.” (10/12/11)
“You are always fast, professional and kind.” (10/11/11)
“Great services! So glad I found you.” (10/9/11)
“Everything here is perfect. That’s the reason I come here for any of our family’s needs.” (10/9/11)
“Very refreshing to find a nice place close to my home.” (10/1/11)
“Everything is always great!” (9/30/11)
“I’ve come here over the last couple of years—always excellent.” (9/24/11)
“You are ahead of the other urgent care centers.” (9/11/11)
“It was my first time here; it was a great experience. Fast service, friendly staff. Thanks for the help.” (9/9/11)
“Best experience I’ve had at the doctors.” (9/9/11)
“So Awesome!!!!!!!!!!! (8/18/11)
“You guys are fantastic.” (8/16/11)
“All the staff were very friendly and helpful. I felt very welcome like I had been here before. Thanks for making me feel goos even when I’m far from home.” (8/4/11)
“Impressive!” (8/2/11)
“I really appreciate the facility.” (7/28/11)
“All of the staff were great. I have never been so mellow about going to the doctor.” (7/25/11)
“Service was excellent.” (7/17/11)
“This is my first time at this doctor’s office, but I am very happy and will definitely come back in the future.” (6/27/11)
“You have a helpful, friendly team.” (6/21/11)
“No—this was my first visit and I thought the experience was very efficient. Thank you.” 6/20/11)
“It was a great experience.” Thank you! (6/19/11)
“No. This is by far the quickest, cleanest, friendliest and most informative urgent care I’ve visited that is in Network by Cigna. Thank you for being open on weekends too!” (6/18/11)
“No, its always a pleasure. I like the video shown.” (6/18/11)
“Great Facility! First choice for all urgent care needs” (6/17/11)
“No, great the way it is." (6/15/11)
“Experience was the best for urgent care I have encountered.” (6/9/11)
“Keep up the good work.” (6/3/11)
“Excellent care and facility” (6/1/11)
“Everyone was amazing.” (5/30/11)
“Close to Perfect.” (5/26/11)
“I have referred several folks who are as happy as I am with the clinic.” (5/26/11)
“They are the best.” (5/23/11)
“I have (unfortunately been to a lot of urgent care centers and this one is the best I have ever been to. Short wait, clean, friendly, even the paperwork was easy. Thank you!” (5/21/11)
“The experience was great.” (5/9/11)
"Experience was great, quick, informative (3/15/11)
“Only selfishly would I keep it a secret!! but I tell everyone!” (3/15/11)
“We come here quite a bit.” (3/12/11)
“Good service and fast” (3/11/11)
“PV Med Center is great!” (1/28/11)
“I am very satisfied with the service.” (1/14/11)
“Your quality of care is excellent.” (1/6/11)
“Thank you for being so friendly & efficient, and for not belittling my concerns. I really appreciated that everyone listened to my concerns and did not make me feel like I was being over dramatic. This is a wonderful place.” (1/4/11 and 1/5/11)
“Great experience—more importantly, I feel better!” (12/22/10)
“I have been here 3X, the first at the recommendation of a Dr. at a hospital, who said to come here to get my stitches out.” Not too crowded, friendly staff, in and out fast.” (12/18/10)
“Dr. was great! She examined me and told me everything I needed to know quickly and was informative.” (12/15/10)
“All of the employees were very friendly and professional.” (12/15/10)
“Thank you and appreciate you being here.” (11/20/10)
“You do everything well. You’re my go-to place.” (11/15/10)
“They were amazing everyone from the front desk to the nurse to the doctor.” (11/15/10)
“I love coming here, which is why I haven’t bothered to look for a general practice Dr in a while.” (11/09/10)
“Front desk gave good information about insurance and called—everyone was great and thorough.” (09/30/10)
“It was great exactly what I needed.” (09/28/10)
“The service is the best. I love the convenience of PV Medical Center and the fact I never need to wait long.” (09/15/10)
“Facility was very clean and comfortable to wait in.” (08/05/10)
“This place is the best urgent care!!! Have been here 4X and always been well cared for by everyone.” (08/01/10)
“Kind and courteous staff.” 07/23/10
“Jose gave my son a band aid and cleaned up a wound which was unrelated to our visit” (06/24/10)
“Your facility should be a model to others throughout the country.” (06/16/10)
“All were great. I was really happy with my experience.” (06/09/10)
“You guys are awesome…I saw Dr Valentine and he was a great Doctor just like Doctor Matthews. I also must say Jennifer and Jose are wonderful people and eager to help as well. I even was able to purchase the prescription there which was another relief. CVS in Marina Del Rey is exactly the opposite experience compared to Playa Vista. In sum, both visits I had to Playa Vista were the two best medical visits I have ever experienced in my life. I have already passed on my experiences to my Sister and will indeed tell many more friends who live in the area or even outside the area.” (5/13/10 and 5/10/10 visits)
“Love no wait times” (5/13/10)
“This is the best urgent care facility that I have ever been to” (4/25/10)
“This was excellent” (4/13/10)
“Everything was great. I wish I knew about this medical center sooner” (4/8/10)
“It was perfect. You will get rave reviews on Yelp” (4/5/10)
“Nice, quick and efficient.” (4/4/10)
“Thanks for the fast and professional service” (3/28/10)
You guys are great…very professional (3/23/10)
This was an informative quick visit (3/23/10)
Everything was perfect (3/23/10)
I would definitely come back—one of the best Dr. experiences…thanks (3/21/10)
“Love you guys!” (3/18/10)
“Entire family (4) comes here for great care! I thank you!” (2/18/10)
What our patients have to say about our physicians………
“Dr. Heiderscheidt was very approachable and friendly especially with my daughter.” (11/25/11)
“Dr Shoji went the extra mile for me especially since it was the day before Thanksgiving.” (11/23/11)
“Dr. Joseph and the Nurse are really great.” (11/10/11)
”Dr. George is amazing.” (10/20/11)
“Dr. Matthews was excellent.” (10/17/11)
“Dr. McDermott & Staff were great.” (10/14/11)
“Dr. McDermott gave me personal health advice outside the scope of the visit.” (9/27/11)
“Dr. McDermott was fabulous, as was the staff. Everyone was incredibly friendly and helpful.” (8/22/11)
“Dr. Joseph.” (8/16/11)
“Dr. Matthews was excellent. Thank you Dr. Matthews.” (8/8/11)
“Dr. Heiderscheidt and Louis were great.” (8/6/11)
“Dr. Matthews was easy to talk to…thank you!” (8/1/11)
“My doc and your staff are great! (8/1/11)
“Dr. Joseph is great.” (07/28/11)
“Dr. Heiderscheidt was very friendly and helpful.” (6/12/11)
“Dr. Joseph went the extra mile for me.” (6/4/11)
“All of the physicians especially Dr. Joseph are the best in the city.” (5/21/11)
“Dr. Joseph is the best.” (3/11/11)
“Dr. M. (Matthews) was great.” (1/17/11)
“Doctor (Dr. Joseph) and staff were all wonderful.” (1/6/11)
“Dr. Shoji has an impressive knowledge base.” (12/31/10)
“Dr. Myre was fantastic, helpful and beautiful.” (08/04/10)
“Dr. Matthews was very thorough.” (08/02/10)
“Dr. Joseph and Luis were great.” 08/01/10 “Dr. Joseph and the staff were all great.” (07/10/10)
“Dr. Matthews and Jennifer were awesome” (07/18/10) “Your group and the docs are all great” (06/23/10)
“Dr. Joseph and all of the service were perfect” (5/16/10)
“I saw Dr Valentine and he was a great Doctor just like Doctor Matthews.” (5/13/10 and 5/10/10)
“Dr. Shoji and all of the staff--Excellent! So glad I came here!!” (4/11/10)
“This place is great. Love the people and Dr. Joseph” (3/30/10)
“I really liked the doctor (Dr. Matthews) I saw. Would love to have as a primary care doctor.” (3/22/10)
“Dr. Joseph, nurse and receptionist were all great” (3/16/10)
“Dr. Valentine was very good” (3/4/10)
“Dr. Joseph rocks” (2/18/10).
What our patients have to say about our staff ……….
“Male Nurse Luis is always very friendly and helpful.” (12/9/11)
“Luis let me in early to avoid the cold.” (11/23/11)
“Everyone is great here.” (11/15/11)
“The entire staff was fantastic.” (11/6/11)
”Sonia and Jose went the extra mile.” (10/27/11)
"All employees went out of their way for me. This was perfect” (10/27/11)
“Everyone is cool.” (10/11/11)
“Crystal-She’s sweet.” (9/23/11)
“Everyone is incredibly professional and caring (9/15/11)
“Jose is awesome!” (8/31/11)
“Everyone was incredibly friendly and helpful.” (8/22/11)
“Sonia went the extra mile for me (8/22/11)
“Everyone was very friendly and helpful.” (8/12/11)
“Nurse Jose and Dr. Matthews went the extra mile (8/8/11)
“Luis is fantastic.” (8/6/11)
“Everyone was incredibly welcoming.” (7/26/11)
“Crystal and Luis are wonderful.” (7/23/11 and 7/25/11)
“Everyone is fantastic.” (7/14/11)
“All Staff were great.” (6/30/11)
“Jose and the staff (same as 5/11/11) were great.” (6/8/11)
“Everyone was awesome!” (5/30/11)
“Jennifer (reception). Very friendly and informative.” (5/25/11)
“Receptionist and nurse were great.” (5/26/11)
“Everyone was super nice.” (5/11/11)
“You guys are amazing.” (5/10/11)
“Jennifer took phone call with my mother to figure out insurance paperwork staff.” (5/9/11)
“They are all very helpful.” (3/15/11)
“Everyone is great.” (3/12/11)
“Staff is friendly.” (3/12/11)
“Dr (Dr. Anthoney). Nurse (Susan Ballton, RN, Clinic Manager), receptionist-everyone was great.” (1/30/11)
“Crystal, Susan (Susan Ballton, Clinic Manager) and Luis were awesome.” (1/17/11)
“Luis, Jennifer and Dr. M were great.” (1/17/11)
“Everyone is always friendly and understanding.” (12/19/10)
“We had to call several times before arriving and each time Jennifer was patient and friendly. Once we arrived Susan and the Physician were equally helpful and friendly. They have us the medication we needed and everything to go with it to make things easier for us. Honestly, our visit to your facility has been the only thing that has gone right during the last 24 hours of our planned visit to LA. Thank you, thank you, thank you!!! “ (08/02/10)
“Dr. Joseph and Luis were great.” 08/01/10
“I also must say Jennifer and Jose are wonderful people and eager to help as well.” (5/13/10 and 5/10/10)
“Crystal and Luis were very polite and efficient” (4/13/10)
“Jose really stood out and made my visit very pleasant” (4/9/10)
“Crystal and Luis went the extra mile for me” (4/8/10)
“Jennifer was very helpful, friendly and professional. She made me feel very comfortable.” (3/18/10)
“Crystal and Susan were very helpful and contributed to my having a pleasant experience” (2/18/10)
Was there anyone who went the extra mile for you?………
“Front office Clerk Jennifer as well as nurse who put me in the room.” (11/14/11)
“Everyone was friendly and efficient. Dr. Called in script to get it more quickly.” (10/31/11)
“All of them! Jennifer, Sonia, Louis.” (10/21/11)
“Everyone is so nice here but I always enjoy seeing the nurse that we had today.” (10/9/11)
“Dr. McDermott gave me personal health advice outside the scope of the visit.” (9/27/11)
“The front office staff who verified my insurance.” (9/7/11)
“Dr. McDermott was fabulous, as was the staff. Everyone was incredibly friendly and helpful.” (8/22/11)
“Nurse Jose and Dr. Matthews went the extra mile (8/8/11)
“Luis is fantastic.” (8/6/11)
“Dr. Matthews was just easy to talk to….thank you! (8/1/11)
“Crystal and Luis are wonderful.” (7/23/11 and 7/25/11)
“All of them” (6/25/11)
“Everyone on staff was outstanding –-polite and gave explanations” (6/25/11)
“Always the Best” (6/25/11)
“Both the nurse and front desk” (6/23/11)
“Everyone” (6/23/11)
“Receptionist” (6/23/11)
“Jose.” (6/23/11)
“Everyone in your facility is professional and friendly” (6/22/11)
“Everyone was great!” (6/21/11)
“Everyone is great” (6/18/11)
“The staff of 3 were very friendly and helpful.” (6/18/11)
“All employees Friendly, knowledgeable and professional (6/17/11)
“Jennifer” (6/16/11)
”All very nice.” (6/15/11)
“Both were great” (6/14/11)
“The Dr.” 6/13/11 Dr. Salazar was working “All of them” (6/13/11)
“All of them” 6/13/11
“Jose and the staff (same as 5/11/11) were great.” (6/8/11)
“Dr. Joseph went the extra mile for me.” 6/4/11)
“Crystal and Luis went the extra mile for me.” (5/16/11)
“Jennifer took phone call with my mother to figure out insurance paperwork staff.” (5/9/11)
“Jose was awesome!” (5/3/11)
“Everyone is great.’ (3/12/11)
“They are all very knowledgeable and very helpful.” (3/15/11)
“Dr (Dr. Anthoney). Nurse, receptionist-everyone was great.” (1/30/11)
“Doctor (Dr. Joseph) and staff were all wonderful.” (1/6/11)
“Dr. Shoji has an impressive knowledge base.” (12/31/10)
“Everyone on site was fantastic.” (08/01/10)
“I always come back here because I’m always seen quickly and each Dr. always listens before diagnosing.” This is a great clinic and I always recommend it to my friends” (4/20/10)
“Everyone. Very friendly service” (4/10/10)
“Everyone is friendly and compassionate” (4/6/10)
“Everyone was fantastic” (3/21/10)
“Need directions and had splint questions—the staff was very helpful both times” (3/21/10)
“Everyone made it quick and painless” (3/18/10)
“All were outstanding” (3/18/10)
“Dr, Matthews, the attendant and receptionist” (3/17/10)
“All staff and Drs.” (3/16/10)
“Everyone was super helpful and kind—Jose especially!” (3/16/10)
“All of them” (2/27/10)
These are actual comments made by our patients. The surveys are kept at the clinic for confirmation.
